Cancellation, Payment and Refund Policy

Last updated: 25th April 2020

Please read our cancellation payment and refund policy carefully as they provide the details and information you need regarding our courses.

Unless agreed otherwise and confirmed in writing (email included) the following applies to all products and services unless they are provided by a third party provider such as our e-learning/online courses.

General Payment Terms
Full payment (cleared funds) is required for courses at the time of booking. And for private courses full payment is required at the agreed time before we will release any certificates for our training courses.

Cancellation Procedure
To cancel or move a booking/course we require notification in writing/email from either the person who booked the course or someone who can be easily identified as being from the same organisation and having authority to make the decision. The time frame required for refunds is detailed in the Refund Terms below.

Refund Terms
Percentage refunds are based on the total course fee and not the amount paid at the time of cancellation. Time periods are calculated from the start time and date of a training course, not the end date of the course.

100%* with 2 weeks/14 days notice or more from the course start date. This includes the 14th day up to 1pm.

Less than 2 weeks/14 days notice from the course start date there is no refund unless agreed by a Director of ABC Kickstart First Aid Training.

* we reserve the right to deduct any unrecoverable payment processing costs.

Funds are usually returned within a few hours of us making a refund. In some situations funds may take 7 days to appear back in an account.

If a course or booking is cancelled by us: we will return 100% of the money received for the cancelled booking.

Moving to Another Date
This is not possible with less than 2 weeks notice from the course start date, in which case the normal cancellation policy applies. Unless agreed by a Director of ABC Kickstart First Aid Training.

With more than 2 weeks notice from the course start date we will move a candidate to another course with no additional payment required.

Moving a private course you have booked with us: please contact us to discuss options.